FAQ

Move from research to results.

Find quick, honest answers to common questions about sourcing, trade, and how Nexus supports your business.

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Frequently Asked Questions
What types of products can Nexus source?
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Nexus can source a wide variety of products across industries—including food and beverage, raw materials, finished goods, industrial components, and more. If it can be traded, we can help you find it.
Does Nexus only work with Mexican suppliers?
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No. While America is our core market, we work with suppliers and buyers worldwide—including the Americas, Europe, the Middle East, and Asia.
How does Nexus qualify and verify suppliers?
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We perform background checks, review certifications, audit facilities, and conduct sample testing to ensure every supplier meets your requirements and industry standards.
Can you support custom or niche product requests?
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Yes. We specialize in finding solutions for unique, custom, or hard-to-source product needs. Share your requirements, and we’ll design a tailored sourcing process.
What is the minimum or maximum order size Nexus can handle?
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There are no strict limits. Nexus works with both small and large-volume orders, adapting sourcing and logistics to your needs.
Do you offer product development for private label brands?
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Absolutely. We connect clients with manufacturers and manage the product development process, from prototype to market-ready product—including packaging and branding.
Can Nexus manage end-to-end procurement or only a part of the process?
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We offer both. Whether you need full, end-to-end procurement or support with specific steps, our services are flexible to your project.
How do I get started with a sourcing project?
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Contact us through our website or by email. We’ll arrange a consultation to discuss your needs, timelines, and sourcing goals.
Does Nexus provide ongoing supply chain management?
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Yes. We can provide ongoing oversight and management for supply chains, helping clients scale operations and maintain efficiency over time.
Still have questions? Get in touch with our support team and we'll discuss your unique requirements.
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How does the Nexus sourcing process work from start to finish?
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We start with an initial consultation to understand your requirements. Then, we scout and verify suppliers, negotiate terms, coordinate logistics, and deliver your products—providing updates throughout the process.
How long does it take to find suppliers and deliver products?
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Timelines depend on your product and destination. Typically, supplier identification takes one to three weeks, with delivery schedules set according to production and shipping times.
What information do you need from a new client?
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We need basic details about your business, target products or services, quality and certification needs, timelines, and destination markets.
How are pricing and negotiations handled?
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We negotiate directly with suppliers on your behalf, ensuring transparent pricing and favorable terms that protect your interests.
Will I be involved in supplier selection and contract approvals?
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Yes. You’re always kept in the loop, with full visibility on suppliers, contract terms, and key decisions.
How do you ensure product quality and compliance?
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Nexus conducts supplier audits, oversees production, coordinates third-party testing when required, and checks compliance with relevant regulations.
What support does Nexus provide for import/export paperwork?
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We handle customs documentation, certificates, regulatory reviews, and provide guidance to ensure your shipments comply with destination market requirements.
Can you manage logistics and customs clearance?
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Yes. Our team coordinates shipping, tracks progress, and works with customs brokers to minimize delays and ensure smooth delivery.
How are problems or delays communicated and resolved?
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We provide real-time updates and proactive communication. If issues arise, our team works quickly with all parties to resolve them and keep your project on track.
Do you offer shipment tracking or real-time updates?
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Yes. We offer shipment tracking and regular status updates so you always know where your products are in the process.
Still have questions? Get in touch with our support team and we'll discuss your unique requirements.
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Is my company’s information kept confidential?
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Yes. We treat all client information with strict confidentiality and never share your data with unauthorized third parties.
What data does Nexus collect from clients and how is it used?
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We collect only the data necessary for project execution—like contact details, business information, and order specifications—to deliver and improve our services.
Are supplier and pricing agreements shared with third parties?
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No. All agreements and pricing are kept confidential between Nexus, you, and the suppliers directly involved in your project.
How does Nexus ensure compliance with international trade regulations?
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We stay current with regulations in each target market and work with compliance experts to ensure your shipments meet all legal requirements.
What happens if a supplier fails to meet standards?
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If a supplier does not meet agreed standards, we will find a suitable replacement and take corrective action to protect your interests.
How do you protect payments and financial data?
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Payments are processed securely. We use trusted banking channels and do not store sensitive financial information on our website.
Can Nexus help resolve disputes with suppliers or shippers?
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Yes. As your partner, we assist in dispute resolution and act as an intermediary to reach fair, timely solutions.
Are there service guarantees or insurance for my shipments?
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We help arrange insurance for shipments when needed and provide guidance on the best options to protect your goods during transit.
Still have questions? Get in touch with our support team and we'll discuss your unique requirements.
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Ready to simplify global sourcing?
Let’s turn complex supply chains into opportunities